Refund and Returns Policy

At LMNexLayer, we take pride in providing quality 3D-printed accessories made in South Africa. If you experience a problem with your order, please contact us so we can assist.

Returns

Customers may request a return within 7 days of receiving their order. Items must be unused, in their original condition, and returned with all original packaging where applicable.

Due to the nature of 3D-printed products, items that have been custom-made or personalised cannot be returned for a change of mind. This does not affect your rights if an item is defective, damaged, or incorrectly supplied.

Damaged, Defective or Incorrect Items

Please contact us within 48 hours of delivery if your order arrives damaged, defective, or incorrect. Include your order number and clear photographs showing the issue.

If the problem is confirmed, we will arrange an appropriate remedy, which may include a replacement, repair, or refund, in accordance with applicable consumer law.

Return Shipping Costs

For returns due to a change of mind or an incorrect purchase by the customer, return shipping costs are the buyer's responsibility.

If an item is defective, damaged on arrival, or incorrectly supplied, LMNexLayer will address the issue in accordance with applicable consumer law, including responsibility for reasonable return or collection costs where required.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by law.

Refunds

Once a returned item has been received and inspected, we will notify you whether your refund has been approved. Approved refunds will be processed to the original payment method where possible. Processing times may depend on your payment provider or bank.

How to Request a Return

Please contact us with your order number, the reason for the return, and supporting photographs where relevant. Do not send products back before receiving return instructions.

Contact: Please use the contact details provided on our website.

This policy does not limit any rights you may have under applicable South African consumer protection laws.